Privacy Policy

NovaShop
61 Comyns Road, RM9 6PD, UK
Phone: 07500 487490

If you have a dedicated privacy email (e.g., privacy@yourdomain), add it here.

• Identity & contact: name, email, phone number, billing/shipping address.
• Order details: items purchased, delivery method, returns/refunds history.
• Payment: payments are processed by payment providers; we do not store full card details.
• Technical: device data, IP address, cookies, and usage analytics (depending on your cookie setup).

• To process and deliver orders, including sending order updates.
• To provide customer support and handle returns/refunds.
• To prevent fraud and secure our website.
• To improve products, services, and website performance.
• To send marketing emails only where you have opted in (and you can opt out anytime).

• Contract: processing orders and providing services you request.
• Legal obligation: accounting/tax compliance where applicable.
• Legitimate interests: website security, fraud prevention, service improvements.
• Consent: marketing communications (where required).

We share data only when necessary to deliver services, such as:

• Payment processors (to take payment securely).
• Delivery couriers (to deliver your order).
• Website hosting, analytics, and security providers (as needed).

We do not sell personal data to third parties.

We keep your data only as long as needed for the purposes described, including legal and accounting requirements.

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion (where applicable).
• Object to or restrict processing (where applicable).
• Data portability (where applicable).
• Withdraw consent for marketing at any time.

We may use cookies and similar technologies to enable core website functionality and understand website usage. You can manage cookies through your browser settings and (if enabled) our cookie banner.

If you use WooCommerce/WordPress, ensure your cookie consent tool is configured correctly.

We use reasonable technical and organizational measures to protect personal data. No method of transmission over the internet is 100% secure, but we work to keep your data safe.