Terms & Conditions

NovaShop sells a curated selection of products (including toys, mom & baby essentials, gardening tools, and smart home items). Product availability, pricing, and specifications may change at any time.

Important: This page is a general template. If you have a registered company name/number (Ltd), VAT details, or a business email, add them here for maximum compliance.

• You must be at least 18 years old or have permission from a parent/guardian to place an order.
• You agree not to misuse the website (e.g., attempted hacking, scraping, or disrupting service).
• Content on this website (text, design, logos) is protected by intellectual property laws.

• Placing an order is an offer to purchase. The contract is formed when we accept and confirm the order.
• We may refuse or cancel orders (e.g., suspected fraud, stock issues, pricing errors).
• If we cancel an order after payment, you will be refunded via the original payment method.

• Prices are shown in the currency displayed at checkout and may include or exclude taxes depending on your setup.
• Payment must be completed before dispatch.
• Promotions, discount codes, and special offers may have conditions and expiry dates.

• Delivery estimates are provided in good faith but are not guaranteed unless explicitly stated.
• Risk of loss transfers to you upon delivery to the address you provided (or upon collection).
• Please check items on arrival and contact us promptly if anything is missing or damaged.

Our Return Policy applies. For details, please see the Return Policy page.

Nothing in these Terms affects your statutory rights under UK consumer law.

• We do not exclude liability where it would be unlawful to do so (e.g., for death/personal injury caused by negligence).
• We are not responsible for indirect losses (e.g., loss of profit) except where required by law.
• Product use must follow instructions and safety guidance.

We may update these Terms to reflect changes in products, law, or our operations. The “Last updated” date will be revised accordingly.